Shipping Company from Madinah to Kuwait | 0568829975 ◈ Personal Effects Shipping with Car Shipping from Madinah

Al Rahwan is a Shipping Company from Madinah to Kuwait that collects your personal effects, household furniture, car and trade goods from your district in Madinah and takes them east by truck through Qassim and Hafar Al Batin to the Al Ruqai crossing, then over into Kuwait at Al Salmi, delivering to your door in Al Jahra, Farwaniya, Hawalli or any other governorate within 3 to 5 days of loading. Starting prices on this lane: your carton or suitcase, if it stays within 20 kg, from SAR 140; a single room’s furniture from SAR 1,350; and your sedan, if it shares a carrier with other cars, from SAR 920. Call 0568829975 and send the name of your Madinah district with photos of what you want to ship to receive an itemised quote.

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Most people who contact us from Madinah fall into three groups: a resident whose work contract has ended and who is heading to Kuwait with the family or to a new job there; a student at the Islamic University or Taibah University sending books and luggage home after graduation; and a Kuwaiti visitor who bought more dates, gifts and copies of the Quran than an airline bag can hold. Add to them shop owners in the central area and around the markets who send goods to customers in Kuwait. This page gives each of them the route, the transit time, the price and the paperwork in figures, without vague promises.

The road from Madinah to Kuwait, the Al Ruqai crossing and transit times

Of the two road borders between the Kingdom and Kuwait, Madinah plainly uses one: the Al Ruqai post in Hafar Al Batin governorate, opposite Kuwait’s Al Salmi post. Al Khafji and Al Nuwaiseeb, the crossing on the coast, handles shipments from Dammam, Al Khobar, Jubail and Al Ahsa; reaching it from Madinah would mean crossing the whole Kingdom to the Eastern Province and then driving north again, a detour that does nothing for your shipment. Al Rahwan trucks therefore leave Madinah towards Qassim, continue to Hafar Al Batin and head straight for Al Ruqai.

The usual transit time from Madinah to Kuwait is 3 to 5 days, counted from loading, never from the day you call or book. If the shipment is a full household, there is a survey day beforehand to count cartons and a packing and dismantling day, and only then does the clock start.

How many days does each type of shipment need from Madinah?

The transit time is not a single figure for everything: a car on a carrier runs on a different schedule from cartons, and air freight is another world entirely. The table below brings together the usual transit times from Madinah to Kuwait, with the factor that brings the date forward or pushes it back for each type.

Practical advice: if you start work in Kuwait on a Sunday, do not load on the Thursday right before. Leave a week between loading and your start date. If the shipment arrives early, it stays in Al Rahwan’s care or goes to whoever you authorise; if it is held a day at the border, nothing in your life comes to a stop.

Car shipping from Madinah to Kuwait

Plenty of households send the car along with the furniture rather than drive it, particularly when the family owns two cars and has one driver. The car climbs onto one of the decks of a long carrier that takes several vehicles; a worker fits a protective cover over it and tightens restraining straps across its wheels, so the engine never runs the distance and road grit never touches the paint. On cost, a carrier reserved for your car alone starts from SAR 1,390; on a shared carrier, sedans start at SAR 920 and SUVs at SAR 1,100; luxury cars get an enclosed carrier from SAR 4,150.

A car needs 2 to 4 days once it is strapped on, often less than the household itself, so Al Rahwan lines the two dates up: the car should not sit in Kuwait a week before you, nor turn up after you. Before anything is confirmed, the Kuwaiti rules for importing your particular car are checked by Al Rahwan, because the car’s specifications and papers decide whether it is accepted, not the wishes of the carrier. How a used car is treated on entry is decided by Kuwaiti customs under its rules at the time of shipping.

Car papers before loading

• A valid vehicle registration (istimara) and the number plates, handed in according to the export procedure.
• An export certificate from the competent authority in the Kingdom.
• The owner’s ID or iqama, plus a certified authorisation if the sender is not the owner.
• Where instalments are still owed on the car, a clearance letter from the lending bank.
• If the Kuwaiti side asks, a copy of the civil ID belonging to whoever receives the car.

Run the tank low before handover and strip the cabin and boot of belongings; a car is declared as a vehicle, and a stray box inside it muddles that declaration. Take photos of every side of the car and of its interior before you hand it over; the Al Rahwan representative signs a condition report with you, and the same photos are compared at delivery in Kuwait.

Prices of a shipping company from Madinah to Kuwait

How much does shipping from Madinah to Kuwait cost? The lowest starting point is SAR 37 for a parcel weighing 2 kg; a carton or suitcase kept within 20 kg starts from SAR 140; a sedan sharing a carrier from SAR 920; and one furnished room from SAR 1,350. Treat these as floors: what you finally pay follows the volume, the weight and the services you pick, and it reaches you as an itemised quote before you commit to anything.

Some items carry no figure in the table: a crate built for a glass tabletop, taking down an air conditioner, weeks of storage or insurance cover. The team estimates these during the free survey and each one gets its own line. There is usually an offer running at Al Rahwan, so ask about it when you phone.

Worked examples from Madinah homes

• A student at the Islamic University sending 4 cartons of books and clothes, each up to 20 kg: 4 × 140 = SAR 560 to start.
• An expatriate employee in Al Aziziyah with a three-room flat, its appliances and one sedan: 2,300 + 920 = SAR 3,220 to start.
• A family in a Shuran villa moving everything plus two cars, an SUV and a sedan: 3,700 + 1,100 + 920 = SAR 5,720 to start.
• A Kuwaiti visitor with dates and gifts filling two cartons plus a small urgent parcel of papers: 2 × 140 + 37 = SAR 317 to start.
• A shop owner sending 3 pallets to a warehouse in Al Ardiya: 3 × 550 = SAR 1,650 to start.

Collection from Madinah districts, Yanbu and AlUla

Al Rahwan collects from every district of Madinah, and the difference between districts is not the base price but how the truck reaches the house. Near the central area, in districts such as Bab Al Shami and Al Anbariyah, the streets are narrow and parking is scarce, so goods are moved by dyna or pickup from the building door to the large truck waiting on a wider street. In Quba, Al Awali and Al Aziziyah the truck can usually reach the front door, as it can in Shuran, Al Khalidiyah, Al Difa and the eastern districts such as Al Harrah Al Sharqiyah.

The dyna and pickup are used for the local leg only, from your home to the closed truck that crosses the border; a small open vehicle never travels to Kuwait. In buildings with small lifts, the Al Rahwan team identifies on survey day the pieces that will not fit, and brings them down the stairs or with an external lift if the façade allows it.

Yanbu, AlUla and the surrounding area

If you live in Yanbu or AlUla, you do not need to bring your things to Madinah yourself. Your shipment is collected and joins the Madinah loads heading north, travelling with them on the same route through Qassim and Hafar Al Batin to Al Ruqai. Consolidation means the loading date in Yanbu or AlUla is coordinated with the departure from Madinah, so book a few days early so your things do not wait for the next trip. Staff of the Yanbu industrial plants and people working on AlUla’s tourism projects are among those who use this arrangement most when their contracts end.

Furniture and household moving from Madinah to Kuwait

Moving a home from Madinah to Kuwait is a 3 to 5 day journey on the road, so packing is not a matter of appearance. The truck covers long distances in an intensely hot summer, and a piece that shifts a centimetre inside the load in the first hour can rub against its neighbour hundreds of times before Al Ruqai. That is why the Al Rahwan team begins with a survey, listing every piece and deciding how to protect it, then wraps, numbers and loads in an order that puts heavy items at the bottom and fragile ones in the middle, away from the walls.

Dismantling and numbering before wrapping

The crew starts by clearing out drawers and wardrobes into small boxes, each one marked with the room it came from. Beds are then dismantled and their panels numbered, and screws and hinges go into small bags taped to the piece itself so they never get lost among the cartons. Large wardrobes lose their doors and shelves, and bookcases have their wooden shelves and glass doors removed, each piece wrapped on its own. These details are what make assembly in Kuwait take a few hours instead of a whole day spent hunting for a screw.

Packing by type of piece

• Fabric sofas: fabric or paper first so the plastic does not stick to the upholstery in the heat, then a heavy blanket, then an outer layer of slack film that never squeezes the upholstery.
• Leather sofas: soft wrapping paper then a blanket, because plastic directly on leather in road heat leaves marks.
• Glass and mirrors: card edge-guards and air-cushion film, and for big panes a timber crate cut to size, costed during the survey.
• Kitchens: wall and base cabinets come off and get numbers, while the stone worktop is protected as a piece of its own.
• Appliances: the fridge is cleared and left ajar for a day to dry out, the washer’s drum is locked, and televisions travel in their factory boxes where these survive.
• Air conditioners: a technician removes them and recovers the gas; this service is priced after the survey by number and type.
• Carpets: cleaned and rolled, never folded, then wrapped in plastic at both ends.

From a small flat to a villa

Each size of home has its own starting figure: two rooms with a majlis and kitchen from SAR 1,390, three rooms and their appliances from SAR 2,300, while a whole villa or standalone house begins at SAR 3,700. Anyone with less than a home, perhaps a bedroom, a desk and some boxes, can take space in a truck shared with other customers, starting from SAR 1,290. If you want a closed truck for yourself alone that moves on your day, transport alone starts from SAR 2,300, with dismantling and packing added according to volume.

Arrival and assembly in Kuwait

Al Rahwan does not consider the job done when the boxes reach the entrance. The crew takes the load off, carries each numbered piece to its room, puts the beds and wardrobes back together and sets the furniture in place. If you are moving into a flat in a tower, talk to the caretaker or building office two or three days ahead to get permission and reserve the goods lift, since several buildings in Salmiya, Jabriya and Mahboula only allow moves in fixed time windows.

Shipping personal effects, cartons and parcels from Madinah

For most people searching this route, this is the part that matters. Few who leave Madinah take a whole house; many simply need to send on whatever their luggage allowance will not cover. Papers, a phone or a light gift fit in a 2 kg parcel from SAR 37. At 10 kg the starting price is SAR 110, and a suitcase or box weighing up to 20 kg begins at SAR 140. Above that, road freight is billed per kilo at SAR 6.5 and up.

Students at the Islamic University and Taibah University

A Kuwaiti or resident student finishing studies in Madinah usually leaves with heavy books, references and years of clothes. Books weigh more than people expect, so do not fill a large carton with them; spread them over medium cartons so none exceeds 20 kg and no base gives way on the road. Stand the books on their spines, fill the gaps with clothes or paper, and write on each carton its number and a clear word on its contents, such as “Fiqh books 3 of 6”. If you have manuscripts or original certificates, carry them with you on the plane or send them as a separate air parcel.

Visitors and Madinah gifts: dates, copies of the Quran and perfume

Visitors from Kuwait tend to head home with Ajwa and other dates, Qurans, prayer beads, prayer mats and oud. Sealed boxes of dates bought from an established shop normally travel by road with no difficulty as long as their weight appears on the contents list; the acceptance of any food is up to Kuwaiti customs under its current rules. Do not send loose or fresh dates in bags; their moisture ruins the whole carton on the way. Liquid perfume and incense can go by road if well packed, but air freight has restrictions on liquids and perfume, so ask Al Rahwan before putting them in an air parcel.

Residents heading back with their luggage

Some residents sell their furniture in Madinah and send only 8 or 10 cartons and two or three suitcases. That volume does not need a truck of its own; it goes in the consolidated load at the carton rate and arrives in 3 to 5 days. Ask the Al Rahwan team for strong cartons if you do not have them, and avoid second-hand grocery boxes, which soften in the heat and collapse under whatever sits on top.

Shipping trade goods from Madinah to Kuwait

How a Madinah trader ships depends on how much stock is going. A handful of pallets suits less-than-truckload (LTL) space alongside other customers’ cargo, from SAR 550 per pallet. A full truckload (FTL) books a closed truck for your goods only, from SAR 2,300 for the haul, timed to your warehouse. Very large volumes go by container: a forty-footer from SAR 7,800, a twenty-footer from SAR 4,600.

No sea service connects Madinah with Kuwait; only bulky commercial containers go by ship, sailing out of Dammam’s King Abdulaziz Port and arriving at either Shuwaikh or Shuaiba. The usual stock of Madinah shops, such as packed dates, clothing, perfume, books and accessories, arrives faster and with less handling by road. Heavy equipment such as generators and workshop machines travels on a truck suited to its weight and is priced after the survey.

Online stores selling to customers in Kuwait

If your Madinah store sells online and you have scattered orders for customers in Kuwait, gather them into one shipment each week instead of sending each order separately. A single 2 kg parcel costs from SAR 37, but twenty orders in two or three cartons, distributed inside Kuwait afterwards, work out far cheaper. Agree the distribution method in Kuwait with Al Rahwan before the first shipment.

Air freight from Madinah to Kuwait

Keep the plane for what cannot wait: a passport left behind, a job offer letter, prescribed medicine, a part a garage is waiting on. It lands within 24 to 48 hours, and each chargeable kilo starts from SAR 28. The shipment leaves Prince Mohammad bin Abdulaziz Airport in Madinah and usually passes through Riyadh or Jeddah before Kuwait International Airport, so do not count on a direct cargo flight on your day.

Airlines do not go by the scale alone. They multiply the parcel’s three measurements in centimetres, divide by 6000 to get a volumetric weight, and bill whichever is greater, that or the real weight. Take a box of books measuring 50, 40 and 30 cm: the division gives 10 kg, so if the scale shows 6 kg you still pay for 10, which is 10 × 28 = SAR 280 to start. That is why pillows and bulky clothes should not fly; their volume costs more than their weight, so send them by road at the carton rate.

Documents required for shipping from Madinah to Kuwait

Which papers do you need? Someone sending personal belongings needs a copy of their iqama or ID, a list of what is in the boxes, an authorisation given to the broker on Fasah and the full Kuwaiti address of the recipient. A trader adds the sales invoice, the packing list, the commercial registration and, if asked for, a certificate of origin. A car owner brings the istimara, the plates, the export certificate and, where there are outstanding instalments, a letter from the bank.

The detail people most often forget is the Kuwaiti end: who is receiving, a mobile number, and an address that names the governorate, the area, the block, the street and the house, along with the floor and whether a lift exists. Kuwaiti addresses are written by block, and someone who only sends “next to the co-op” delays delivery by hours.

Customs clearance at Al Ruqai and Al Salmi

The Saudi paperwork starts with a declaration the broker enters into Fasah, which belongs to the Zakat, Tax and Customs Authority. The broker cannot enter it until you have granted an electronic authorisation. Do that some days before loading; a truck arriving at Al Ruqai with a complete declaration barely waits. Once across, Kuwaiti customs officers at Al Salmi finish the entry file and may open a box or two to look inside, a routine check rather than a sign of trouble.

How used belongings and vehicles are handled on entry is for Kuwaiti customs to decide, under whatever rules apply on the day of shipping. What you can control is an honest, detailed inventory: “Carton 7: glass kitchenware” is better than “Carton 7: stuff”. A precise list shortens inspection and protects you if any question comes up.

Prohibited and restricted items for Kuwait

A shipment may not contain any weapon or round of ammunition, any drug, any explosive or flammable substance, fuel or a gas bottle, fake branded goods or dangerous chemicals. Other things are not banned but only pass after disclosure or advance permission: drones, radio transmitters, oversized batteries, medication beyond personal quantities, plants and seedlings, and food that must stay chilled. Customs has the last word on every one of them.

In Madinah homes some things come up again and again without their owners noticing: the kitchen gas cylinder, fuel for a small generator in the yard, insecticides and a pile of aerosol cans. Take them all out before packing day. If you have long-term medication in a quantity that lasts months, keep the prescription and tell Al Rahwan before booking.

Insurance, tracking and storage

Insuring the shipment

Cover is something you add at the booking stage; it is worked out on a value you declare, backed by a photographed inventory, and shows up in the quote on a line of its own. Before wrapping starts, take pictures of anything valuable and note their approximate value, because that is the basis of any later claim.

When you receive the shipment in Kuwait, do not sign the delivery note before opening what can be opened of the sensitive pieces in front of the crew: the screen, the large mirror, the china set. If a scratch or break shows up, it is photographed where it is and written on the note, and the claim is then raised against the inventory and the original photos. A written remark at the moment of delivery is far stronger than a phone call a week later.

Tracking from Madinah to Kuwait

The first message arrives when the truck doors close in Madinah, the second as it clears Al Ruqai, the third once it is on Kuwaiti soil and the last at handover. For reassurance in between, 0568829975 answers from seven in the morning until eleven at night.

Storage before departure or after arrival

Expatriates often hand back their Madinah flat before anything is ready for them in Kuwait. For them Al Rahwan keeps the goods in a warehouse until the new home is ready, either before you fly or after you land, priced at the survey by the amount and the number of weeks. If you will be waiting for weeks, keep everything fully wrapped and covered until it moves on its day.

Preparation schedule before leaving Madinah

Leaving Madinah for Kuwait goes well when the tasks are spread over two weeks rather than piled into the last two days. This is an order many Al Rahwan customers have tried and found comfortable:

Keep in your hand luggage whatever you need in the first days before the shipment arrives: original documents, medicines, device chargers and three days of clothes. What annoys families most is reaching Kuwait to find that everything they need is in carton number 40, still on the road.

How to choose a shipping company from Madinah to Kuwait

Before handing your things to any carrier, ask five questions and judge by the answers. First: which crossing will the shipment use? The correct answer for Madinah is Al Ruqai and Al Salmi, and anyone who hesitates does not know the lane. Second: is the quote itemised? A lump sum in a WhatsApp message with no breakdown opens the door to surprises on delivery day. Third: who handles clearance on both sides? Fourth: is the truck that crosses the border closed? An open truck or a dyna is not fit for a trip of this length. Fifth: is there a crew to unload and assemble in Kuwait, or does the service end at the building door?

Al Rahwan answers all five clearly before booking: Al Ruqai and Al Salmi, an itemised quote, a broker working under your Fasah authorisation with full formalities at Al Salmi, a closed truck, and an unloading and assembly crew in the governorate where you live. Door-to-door delivery is the core of this service, so you never need to take your things to a warehouse or collect them from the border.

Minimum and maximum shipment size

The smallest shipment Al Rahwan accepts from Madinah is a 2 kg parcel, starting at SAR 37, so there is no need to wait until your things pile up. At the other end there is no practical ceiling: if your things exceed a shared load, they move to a dedicated closed truck, and large trade consignments move to containers. What matters is telling the team the real volume from the start so the right vehicle is booked.

Booking steps with Al Rahwan from Madinah

1. Call or request online: on 0568829975, or through the Request a shipping quote page at any hour.
2. Send the details: your Madinah district, the governorate in Kuwait, and photos or a list of the items.
3. Survey: free for homes and large consignments, setting the carton count and truck type.
4. Quote: itemised, including insurance and storage if you request them.
5. Papers and authorisation: you send copies of the documents and authorise the broker on Fasah.
6. Packing and loading: on the agreed day, with the inventory signed.
7. Crossing and delivery: Al Ruqai then Al Salmi, followed by unloading and assembly at your address.

Delivery across Kuwait’s governorates

Al Rahwan delivers to all six governorates. Al Jahra is the closest governorate to the Al Salmi crossing, so Madinah shipments usually reach it first before the trucks fan out to Farwaniya, the Capital, Hawalli, Mubarak Al Kabeer and finally Al Ahmadi.

Working out what your Madinah shipment will cost

The price has four parts: volume or weight (carton, room, flat, villa or per kilo), type of transport (shared or dedicated), services (dismantling, packing, assembly, air-conditioner removal, wooden crates) and extras (insurance, storage). Start by deciding what you will actually ship, then choose between shared and dedicated, then decide what you want the crew to do and what you will do yourself.

A practical example: a small flat in Quba starts from SAR 1,390, and adding a sedan on the shared carrier brings the total to SAR 2,310 to start. If it is a three-room flat with its appliances and an SUV, the total is 2,300 + 1,100 = SAR 3,400 to start, with air-conditioner removal added after the survey if there are units.

The cheapest way to ship from Madinah to Kuwait

Cheap need not mean poor if you pick it carefully. When there is little to send, boxes at SAR 140 apiece cost less than any truck space. For one or two rooms of furniture, shared truck space from SAR 1,290. For the car, the shared carrier at SAR 920 for a sedan rather than a dedicated carrier. You save more by packing the cartons yourself and leaving only the large pieces to the crew, and by selling or donating old pieces that are not worth a 3 to 5 day trip.

Where not to save: packing glass and appliances, insurance on valuable pieces and correct paperwork. Saving a hundred riyals there can cost you a piece worth a thousand.

Common mistakes when shipping from Madinah to Kuwait

• Booking a few days before travelling: leave at least a week between booking and loading, especially at the end of the academic year.
• An incomplete Kuwaiti address: without a block or house number, delivery is delayed.
• A vague inventory: “assorted items” means a longer inspection at the border.
• Personal items inside the car: they confuse the car’s declaration and may be refused.
• Not booking the building lift in Kuwait: the truck then waits for hours outside the tower.
• Sending liquids and perfume by air without asking: the shipment may be returned.
• Leaving the Fasah step undone: the truck is held at Al Ruqai until the broker can file.

Why Madinah residents choose Al Rahwan for shipping to Kuwait

Madinah customers come back to Al Rahwan for a few plain reasons. It sends them the right way, through Al Ruqai and Al Salmi, with no pointless swing to the coast. Its quotes list every charge, so nothing new appears on handover day. And because the service starts at your door in Quba, Al Awali or Shuran and ends with assembly in your home in Al Jahra or Hawalli, with four tracking notifications in between. Kuwait is among the destinations Al Rahwan customers ask for most, although its service reaches any country by truck, ship or plane. If you are shipping from another city, see Shipping company from Saudi Arabia to Kuwait for the crossing and transit time from each city.

Your first step is a message or a call: send 0568829975 the name of your Madinah district, the governorate you are moving to and a few photos of what is going; someone answers every day of the week, 7 am to 11 pm.

Related articles and pages

• Shipping to Kuwait: the main destination page with every route and service
• Shipping company from Saudi Arabia to Kuwait
• Shipping company from Makkah to Kuwait
• Shipping company from Qassim to Kuwait
• Shipping company from Riyadh to Kuwait
• Request a shipping quote: send your shipment details and get an itemised quote

Frequently Asked Questions

How much does shipping from Madinah to Kuwait cost?

SAR 37 is the lowest start, for a 2 kg parcel; a box or suitcase within 20 kg starts from SAR 140, a shared-carrier sedan from SAR 920, and one room’s furniture from SAR 1,350.

How many days does shipping from Madinah to Kuwait take?

3 to 5 days is what belongings need by road once loaded in Madinah; a car on its carrier takes between two and four days, and an air parcel a day or two.

Which crossing does a shipment from Madinah to Kuwait use?

The Al Ruqai crossing in Hafar Al Batin governorate, then Al Salmi in Kuwait, after a road that passes through Qassim.

How much is car shipping from Madinah to Kuwait?

SAR 1,390 to start if the carrier is booked for your car alone; with other cars on board, sedans begin at SAR 920 and SUVs at SAR 1,100, while a luxury model needs an enclosed carrier, from SAR 4,150.

What documents are needed to ship personal effects to Kuwait?

Your iqama or ID copy first, then a list of what the boxes hold, your Fasah authorisation for the broker, the receiver’s address down to block and house, and their civil ID if customs asks.

Do you ship students’ books from Madinah to Kuwait?

Yes, at the carton rate from SAR 140 for up to 20 kg; spread the books across medium cartons so none goes over that weight.

Can Madinah dates be shipped to Kuwait?

Yes, Ajwa and other dates in sealed boxes go by road once their weight is on the list, with final acceptance of food resting with Kuwaiti customs.

Is there direct air freight from Madinah airport to Kuwait?

24 to 48 hours is the air transit time; the shipment leaves Prince Mohammad bin Abdulaziz Airport and usually routes via Riyadh or Jeddah, so a direct flight should not be assumed.

What is the price per kilo from Madinah to Kuwait?

SAR 6.5 to start per kilo by road for quantities, and SAR 28 per kilo by air on chargeable weight.

Do you collect shipments from Yanbu and AlUla?

Yes, Yanbu and AlUla shipments are collected and join the Madinah loads heading to Al Ruqai, with loading timed to the departure.

Do you handle customs clearance on both sides?

Yes, the broker files the declaration on Fasah under your authorisation on the Saudi side, and formalities are completed with Kuwaiti customs at the Al Salmi crossing.

Can I ship to Kuwait with Al Rahwan from a city other than Madinah?

Yes, Al Rahwan ships to Kuwait from every city in the Kingdom, and Eastern Province and Al Ahsa shipments cross at Al Khafji and Al Nuwaiseeb.

Do you offer storage before travelling to Kuwait?

Yes, Al Rahwan can hold your belongings in a warehouse before you leave or after you arrive, priced at the survey by quantity and duration.

How do I book shipping from Madinah to Kuwait?

0568829975, by call or WhatsApp, between seven in the morning and eleven at night; the website form takes requests round the clock, with photos attached.